Guest Accommodation Terms Tischneck Chalets

Dear Guests, we at Tischneck Chalets put all our effort and experience into making your holiday or business stay with us relaxing, successful, and memorable. Clear rules regarding mutual rights and obligations also contribute to this, which we would like to set with you, hereinafter referred to for simplicity as "the guest," in the form of these guest accommodation terms. These conditions, if validly agreed upon, become part of the guest accommodation contract concluded between the guest and us in the event of a booking and thus supplement the statutory provisions governing the contractual relationship between you and us. Please therefore read these terms carefully.

The term "AGBs" refers to specific German laws (e.g., BGB = Bürgerliches Gesetzbuch). In doubt the German language version will apply!

1. Conclusion of Contract, Travel Agents, Information in Hotel Guides

• 1.1. By making a booking, the guest offers us a binding agreement to conclude the guest accommodation contract. This offer is based on the description of the accommodation and the supplementary information in the booking basis (e.g., local description, classification explanations), insofar as these are available to the guest.
• 1.2. Information in hotel guides and similar directories not issued by us is not binding on us and our performance obligations unless expressly agreed with the guest to be part of our obligations.
• 1.3. The booking can be made orally, in writing, by telephone, by fax, or electronically (email, internet). For electronic bookings, we will immediately confirm receipt of the booking electronically.
• 1.4. The contract is concluded upon receipt of our acceptance (booking confirmation). No specific form is required for the acceptance, meaning that oral and telephone confirmations are legally binding for both the guest and us. As a rule, we will additionally send a written booking confirmation for telephone or oral bookings.
• 1.5. If, at the request of the guest or the client, we provide a special offer, this constitutes a binding contractual offer from us to the guest or the client, deviating from the above provisions. In such cases, the contract is concluded without the need for a corresponding confirmation from us if the guest or client accepts this offer within the period stated in the offer without restrictions, changes, or additions by explicit declaration, deposit, final payment, or use of the accommodation.

2. Non-binding Reservations

• 2.1. Non-binding reservations, which the guest can cancel free of charge, are only possible with an explicit agreement with us.
• 2.2. If no non-binding reservation has been explicitly agreed upon, a booking according to Section 1 (Conclusion of Contract) of these terms will generally result in a legally binding contract for both us and the guest/client.
• 2.3. If a non-binding reservation has been agreed, we will hold the requested accommodation available for booking by the guest until the agreed time. The guest must inform us by this time if the reservation should be treated as a binding booking. If this does not happen, the reservation will expire without any obligation on our part to provide further notice. If notification is given in time, the booking becomes binding regardless of whether a booking confirmation is issued by us.

3. Prices and Services

• 3.1. The prices stated in the booking basis (brochure, internet) are final prices and include statutory VAT and all incidental costs, unless otherwise stated. Additional charges may apply for tourist taxes as well as fees for consumption-based services (e.g., electricity, gas, water, firewood) and for optional or additional services.
• 3.2. The services owed by us are derived exclusively from the content of the booking confirmation in connection with the respective booking basis (brochure, internet) or the property description, as well as from any supplementary agreements expressly made between us and the guest/client. It is recommended that the guest/client makes supplementary agreements in writing.

4. Payment

• 4.1. The due date for deposits and final payments is determined by the agreement between us and the guest or client. If no special agreement is made, the full accommodation price including incidental and additional services is due at the end of the stay and payable to us.
• 4.2. For stays longer than one week, we may bill and request payment for past days of stay and additional services (e.g., meals not included in the accommodation price, minibar use) after one week.
• 4.3. After booking confirmation, we may request a deposit, which may be up to 20% of the total price unless otherwise expressly agreed.
• 4.4. If the deposit is not paid on time despite a reminder with a deadline, we may withdraw from the contract (provided we are ready and able to fulfill our contractual obligations and there is no contractual or statutory right of retention by the guest) and charge the guest withdrawal costs as per Section 5.
• 4.5. Payments in foreign currencies and by cheque are not possible. Credit card payments are only possible if agreed upon or generally offered by us. There is no entitlement to payment by bank transfer at the end of the stay.

5. Withdrawal and No-show

• 5.1. In the event of withdrawal or no-show, our claim to payment of the agreed accommodation price, including meals and additional services, remains.
• 5.2. We are obliged, within our normal business operations and without special efforts, to try to re-let the accommodation, taking into account the specific nature of the booked accommodation (e.g., non-smoking room, family room).
• 5.3. We must credit any income from re-letting and any savings in expenses to the guest.
• 5.4. According to court-approved percentages for calculating saved expenses, the guest or client must pay the following amounts, each based on the total price of the accommodation (including incidental costs) but excluding public charges such as tourist tax:
  • For holiday apartments/accommodation without meals: 90%
  • For bed & breakfast: 80%
  • For half board: 70%
  • For full board: 60%
• 5.5. The guest/client may provide proof that our saved expenses were significantly higher than the above deductions or that the accommodation/services were otherwise used. In such cases, the guest/client is only obliged to pay the reduced amount.
• 5.6. Taking out travel cancellation insurance is strongly recommended.
• 5.7. The withdrawal notice must be sent directly to us (not a local tourism office) and should be made in writing in the guest's interest.

6. Arrival and Departure

• 6.1. Check-in must be made at the agreed time, no later than 6:00 PM unless otherwise agreed.
• 6.2. The guest must inform us of any delay by the agreed arrival time. If no timely notice is given, we are entitled (but not obliged) to re-let the accommodation.
• 6.3. Check-out must be made by the agreed time, no later than 11:00 AM on the day of departure, unless otherwise agreed. Late check-out may incur additional charges, and we reserve the right to claim further damages.

7. Guest Obligations, Bringing Animals, Termination by Us

• 7.1. The guest must use the accommodation and its facilities only as intended, follow any applicable house rules, and treat them with care.
• 7.2. The guest must promptly notify us of any defects or disruptions and request a remedy. Notification only to the local tourism office is not sufficient. If the guest fails to report issues due to negligence, their claims may be partially or fully forfeited.
• 7.3. The guest may only terminate the contract in the event of significant defects or disruptions. Before doing so, they must give us a reasonable deadline to remedy the issue unless remedy is impossible, refused by us, or immediate termination is justified by special, recognizable interest or because continuation of the stay is objectively unreasonable.
• 7.4. Bringing and accommodating pets is only allowed if expressly agreed upon and stated in the accommodation description. The guest must provide truthful information about type and size. Violations may entitle us to extraordinary termination of the contract.

8. Limitation of Liability

We are not liable for information on prices and services, the service itself, or service disruptions for services that are clearly arranged as third-party services during the stay (e.g., sports events, theatre visits, exhibitions, etc.). The same applies to third-party services arranged at the time of booking if they are explicitly identified as such in the listing or booking confirmation.

9. Statute of Limitations

• 9.1. Contractual claims of the guest for injury to life, body, or health, including claims for damages based on negligent breaches of duty by us or intentional/negligent breaches by our legal representatives or agents, expire after 3 years. This also applies to claims for other damages based on gross negligence or intentional breaches. All other contractual claims expire after 1 year.
• 9.2. The limitation period begins at the end of the year in which the claim arose and the guest became aware (or should have become aware without gross negligence) of the circumstances and our identity as debtor.
• 9.3. If negotiations take place between the guest and us regarding asserted claims or the circumstances giving rise to them, the limitation period is suspended until either party refuses to continue negotiations. The one-year limitation period begins at the earliest 3 months after the end of the suspension.

10. Choice of Law and Jurisdiction

• 10.1. The contractual relationship between the guest/client and us is subject exclusively to German law. The same applies to any other legal relationship.
• 10.2. The guest/client may only sue us at our registered office.
• 10.3. For lawsuits against the guest/client, their place of residence is decisive. For lawsuits against guests/clients who are merchants, legal entities under public or private law, or persons whose residence/business seat is abroad, or whose residence/business seat is unknown at the time of filing, our registered office is agreed as the place of jurisdiction.
• 10.4. The above provisions do not apply if and to the extent that mandatory provisions of the European Union or other international provisions are applicable.